Privacy Statement and Cookie Statement
PASSANELLI PRIVACY POLICY
Passanelli takes the protection of your personal data very seriously. In this privacy policy, we explain what data we collect, why we do so, and what rights you have.
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Who is responsible for your data?
Passanelli V.O.F.
Somerenseweg 12
5591 JW Heeze
Email: admin@passanelli.com
Chamber of Commerce number: 98416987
VAT number: NL868484489B01
Passanelli is the data controller within the meaning of the General Data Protection Regulation (GDPR).
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What personal data do we process?
We process only personal data that is necessary for the operation of our online shop and the provision of our services.
When placing an order:
- First name and surname
- Billing and delivery address
- Email address
- Telephone number
- Payment details (via payment provider)
- IP address
- Order history
When contacting us or customer service:
- Name
- Email address
- Content of your message
When using the website:
- IP address
- Browser and device data
- Website behaviour (anonymised)
For what purpose do we process your data?
We process your personal data for the following purposes:
- Processing and delivering orders
- Handling payments
- Complying with legal obligations (administration, tax)
- Customer service and complaint handling
- Improving the webshop and user experience
- Age verification (18+) for alcohol sales
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Legal basis for processing
We process personal data on the basis of:
- Performance of a contract
- Legal obligation
- Legitimate interest
- Your consent (for cookies and marketing, where applicable)
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Do we share data with third parties?
We only share your data with third parties if this is necessary for our services, such as:
- Payment services (e.g. iDEAL, credit card providers)
- Delivery services
- Hosting and IT service providers
- Accountant / administrative office
We enter into data processing agreements with these parties.
We never sell your data to third parties.
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How long do we retain your data?
We do not retain personal data for longer than necessary:
- Order and invoice details: 7 years (statutory retention obligation)
- Contact details: for as long as necessary to process your request
- Marketing data: until consent is withdrawn
- Cookies: see cookie policy
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How do we protect your data?
Passanelli takes appropriate technical and organisational measures to protect personal data, including:
- SSL-secured website
- Restricted access to data
- Secure servers and systems
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Your rights
You have the right to:
- Access your data
- Have data corrected or deleted
- Have processing restricted
- Object to processing
- Transfer data (data portability)
- Withdraw consent
You can submit a request via: admin@passanelli.com
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Complaints
Do you have a complaint about the processing of your personal data?
If so, you can contact the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.
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Changes
Passanelli reserves the right to amend this privacy statement.
The most up-to-date version is always available on our website.
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PASSANELLI COOKIE POLICY
This website uses cookies and similar technologies.
What are cookies?
Cookies are small text files that are placed on your device when you visit our website. Cookies help us to ensure the website functions properly and to improve it.
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Which cookies do we use?
Functional cookies (mandatory)
These cookies are necessary for the webshop to function, such as:
- Shopping basket functionality
- Logging in and checkout
- Website security
No consent is required for these cookies.
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Analytical cookies
We use analytical cookies to analyse and improve the use of our website.
- These cookies are anonymised
- No personal data is shared with third parties
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Marketing and tracking cookies (optional)
With your consent, we place marketing cookies to:
- Display relevant offers
- Tailor advertisements
These cookies are only placed after your explicit consent.
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Adjusting cookie settings
On your first visit to our website, you can set your cookie preferences via the cookie banner.
You can always change your settings or delete cookies via your browser settings.
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Deleting or disabling cookies
You can delete cookies via your browser settings.
Please note that the website may not function as well.
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Contact
If you have any questions about this cookie policy, please contact us at: admin@passanelli.com